Who you are buying from
Kill House is operated by Gibbons Family Limited, a company registered in England and Wales, number 13964069. Registered office: 12a Leeds Road, Birstall, Batley, England, WF17 0EW. Our shop, collection and returns address is Day Street, Ravensthorpe, Dewsbury, West Yorkshire, WF13 3LJ.
Contact enquiries@killhouse.co.uk or 0113 526 5111 for questions or complaints about an order. These terms cover retail goods purchased through this shop. Arena bookings have their own terms.
Orders, payment and acceptance
Review your product, variant, quantity and delivery choice before paying through Wix checkout. Prices are in pounds sterling. Applicable taxes and the £10 standard delivery charge, or free collection, are shown before payment. The final checkout total is the amount you authorise.
An automated order acknowledgement confirms receipt of your order. We accept an order when we confirm dispatch or that it is ready for collection, after any required purchaser checks. Payment may be taken before acceptance; that does not by itself confirm acceptance. If we cannot accept an order, for example because stock is unavailable, there is a clear pricing error or a required legal check cannot be completed, we will explain and refund the amount paid for the cancelled order. We will not substitute a different product or charge a higher price without your agreement.
Product information and suitability
Read the product description and selected options carefully. Contact us if compatibility or the contents of the box are unclear. Display colours may vary between screens, but goods must still match their description. Product photos do not mean that accessories are included unless the description says so.
Follow the manufacturer's instructions and use equipment safely. Airsoft equipment is for lawful use in suitable settings. Do not carry or display imitation firearms in public without a lawful reason and suitable precautions.
Age and realistic imitation firearms
Airsoft gun purchasers must be 18 or over. A realistic imitation firearm also requires an applicable legal defence. We may ask for suitable evidence and verify the purchaser, not simply the delivery recipient. UKARA registration is one way of supporting an airsoft defence; it is not a firearms licence and is not the only possible defence.
A website age declaration or membership reference is not proof of eligibility by itself. Gun orders are subject to staff checks before acceptance, dispatch or collection. If suitable checks cannot be completed, we will not supply the gun and will refund the cancelled purchase. Do not email identity-document images; contact us to arrange an appropriate verification method.
Delivery, cancellations and returns
Our Delivery & collection and Returns & refunds policies form part of these terms. They explain UK-only delivery, free collection, cancellation periods, return costs, refund timing and faulty-goods remedies. Save a copy for your records. The policy version applying when you order governs that order; later changes do not retrospectively remove your rights.
If something goes wrong
Contact us first so we can try to resolve your complaint. We remain responsible for our legal obligations and do not exclude liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence or for fraud.
These terms are governed by English law, without removing mandatory protections available to consumers elsewhere in the UK. You retain any right to bring proceedings in the courts where you live. Nothing in these terms removes your statutory consumer rights.