Where we deliver and what it costs
We deliver within the United Kingdom only. Standard delivery is a flat £10 per order, not per item. We do not offer international shipping. Free in-store collection is available instead. The delivery charge is shown before you pay.
Any product or address restriction will be explained before an order is accepted. If we cannot fulfil your order, we will contact you and refund any payment for the cancelled goods and any delivery charge due back to you. We will not add a delivery surcharge without your agreement.
Delivery times
An estimated delivery date displayed before purchase or separately agreed with you applies to your order. If no different period is agreed, delivery will be made without undue delay and within 30 days of the contract being made. We do not promise next-day delivery.
Please contact us before ordering if delivery by a particular date is essential. We will let you know about delays and explain your options. Your legal rights if we miss an agreed delivery deadline remain unchanged. Airsoft gun orders require purchaser checks before release; if those checks cannot be completed, we will contact you rather than hold an order indefinitely.
Free in-store collection
Select free collection at checkout. Collect from Kill House, Day Street, Ravensthorpe, Dewsbury, West Yorkshire, WF13 3LJ. Call 0113 526 5111 or email enquiries@killhouse.co.uk to arrange collection, and wait for confirmation that your order is ready before travelling.
Bring your order confirmation. For airsoft gun purchases, the purchaser must be 18 or over and complete the required age and, where applicable, realistic imitation firearm defence checks. Please arrange any collection by another person with us in advance; this must not bypass purchaser checks. Online purchases collected in store retain the applicable online cancellation rights.
Addresses, missed deliveries and problems
Check your delivery address carefully and contact us promptly if it needs correcting. If a delivery cannot be completed, we will discuss redelivery or cancellation with you. Any reasonable additional redelivery charge will be explained and agreed before redelivery; charges will not remove your statutory rights.
When we arrange delivery, we remain responsible for the goods until you or a person you nominate receives them. Tell us promptly about a missing parcel, damage or an incorrect item so we can investigate. Photos of packaging and damage can help, but a short reporting deadline is not a condition of your legal rights. Keep packaging where practical while a delivery problem is investigated.