Who is responsible
Gibbons Family Limited, trading as Kill House, is responsible for the customer information it uses to operate this shop. Contact enquiries@killhouse.co.uk or write to Kill House, Day Street, Ravensthorpe, Dewsbury WF13 3LJ about your information.
Information and purposes
When you buy or contact us, we use relevant information such as your name, contact details, delivery address, order contents, payment status, correspondence and any purchaser-check reference you provide. Wix hosts the catalogue and checkout. This storefront does not ask for or store your payment-card number.
We use order information to fulfil the purchase contract and provide customer support. We use records where necessary to meet accounting, tax and other legal duties. We also have legitimate interests in protecting the shop, preventing fraud and maintaining appropriate records of purchase-eligibility checks. Where we rely on consent, such as optional marketing, you can withdraw it without affecting earlier lawful processing.
Purchaser checks
For airsoft gun purchases we may need to check age, identity and an applicable defence. A membership reference or explanation entered before checkout is saved with the order note for staff review. Please provide only what is requested; do not include passport, driving-licence images or unnecessary sensitive information in an order note or email. Contact us to arrange a suitable verification route.
Service providers and sharing
Information needed to operate the service is handled by Wix, payment providers, the store's hosting provider and relevant delivery services. We may also share information where necessary with professional advisers or public authorities, or with a verification service where that is explained as part of a purchaser check. Each recipient should receive only what it needs for its role.
Some providers may process information outside the UK using applicable data-transfer safeguards. Their privacy information explains their own processing. We do not use your order details as permission to send unrelated marketing.
Storage, cookies and retention
The shop uses browser storage for an anonymous Wix visitor token so your basket can work across page visits. It also stores a session acknowledgement of the age notice. These are functional store features. Wix checkout and the hosting service may use their own essential cookies or similar technology for security and checkout.
No advertising pixel has been added to this storefront. Optional analytics or advertising technology will require appropriate information and consent controls where the law requires them. We retain information only for as long as needed for the relevant purpose, including order support, legal record-keeping and resolving disputes; retention depends on the type of record and applicable obligation.
Your rights
Depending on the circumstances, you can request access, correction, deletion or restriction of your information, object to some uses, and request portability. We may need proportionate evidence of identity before responding. Some legal record-keeping obligations can limit deletion. Contact us using the details above.
You can complain to the Information Commissioner's Office at ico.org.uk. We would also welcome the chance to resolve a concern directly. This notice may be updated when the store's processing changes.